Due to the COVID-19 outbreak, we have seen disruptions in multiple sectors and areas of the world. This is an unprecedented crisis situation in terms of breadth and scale, from a global health, social and economic standpoint.
We layout our frequently ask questions as this has had an impact on how we serve our customers.
Frequently Asked Questions:
1) Will there be delays for my shipments?
According to our current shipments, we are seeing delays for up to 7 working days, on top of our normal delivery time frame, due to limited couriers dispatching our orders. We are working with our partners to decrease the delay at earliest.
2) Can I catch COVID-19 from a shipment which is dispatched to me?
The World Health Organization (WHO) affirms that the risk of infectious COVID-19 from a shipped package is low. Corona viruses mostly spread through close person-to-person contact, and should not endure in external environments for longer period of time. Furthermore, there’s no such case of COVID-19 being spread throughout mail or courier services.
3) How does Ultra Online ensure the handling of my package?
At Ultra Online, we take pride in ensuring the safety of our employee and products being dispatched. Our professional team disinfects all the stock we receive at our warehouse. Disinfections go after every two hours in our warehouse facility, all employees go under health check upon arriving at office. We do not only disinfect the area where products are handled but the work desk where logistic paperwork is handled.
For any additional question or concern, please drop us a line at [email protected] and one of our associates will be in touch with you.
4) Are orders being accepted despite the virus breakout?
We are currently accepting orders. However, we have minimal delays to ship to from countries under quarantine. Our commitment to you is to maintain a seamless customer experience and our team is working round the clock.
5) Can I have contactless delivery?
We understand that having less contact with peoples around is the best choice, yet, this varies on different courier. Upon receiving a tracking information and product being scanned in your destination country, we urge you to contact the courier to arrange contactless delivery.