Business Days and Hours

We operate from Monday to Friday 10am to 7pm GMT+8 (except holidays). You may submit a ticket for any pre-sales or after-sales inquiries.


If you cannot submit the ticket for technical reasons, please send us an email to [email protected] we will try to reply to you within 24-72 working hours.


Public Holidays

You can find our public holidays HERE. During these holidays, there will be slightly delay on order processing and customer service inquiries since both our warehouse and office will be closed during the holidays.

Should you have any urgent matter, please submit a ticket to us and we will try our best to reply as soon as possible.


Our Address

Ultra Online
Unit A,
2/F, Hung To Centre,
94-96 How Ming Street,
Kwun Tong, Kowloon,
Hong Kong

** This address is only for administrative purpose, please do not return parcel to the above address. 


Phone Number

+852 60638654

** This phone no. is only for administrative purpose. Please submit us a ticket for any products or order inquiries.